When a breakdown occurs, drivers need fast and reliable help. To deliver this, we combine advanced technology, strong procedures, and the expertise of our Customer Care Specialists. As a result, we can support your customers quickly, no matter where they are.

1. accurate geolocation for faster roadside assistance

Finding the exact location of a customer is often the most difficult part of a roadside intervention. Drivers may be stressed, unsure of their surroundings, or stuck in remote areas. However, our tools allow us to locate them with precision.

We use:

• gps and telematics data

• real-time maps with roads, landmarks, and rest areas

• instant data sharing with our Customer Care Specialists and suppliers

Thanks to these systems, we shorten waiting times and send help to the correct spot immediately.

2. customer care specialists prepared for every situation

Technology helps, but people make the difference. Our Customer Care Specialists manage roadside calls with clarity and confidence. Moreover, they follow structured methods that improve localization and reduce errors.

They offer:

• multilingual support, which improves communication with international drivers

• territory knowledge, useful when customers cannot identify their exact position

• step-by-step guidance, designed to collect information quickly

• calm and empathetic communication, which reassures drivers during stressful moments

Because of these skills, our team transforms every call into a smooth and efficient process.

3. efficient procedures that reduce waiting times

We follow clear and consistent procedures during every intervention. First, our Specialists contact the customer to understand the problem. Then, they verify the vehicle’s position through telematics and manual confirmation. After that, they select the best supplier based on distance and service type. Finally, they follow the case until completion and update the customer at each step.

This workflow improves accuracy and ensures a faster response.

4. a strong supplier network with local expertise

We collaborate with a wide network of reliable suppliers. Because they know the territory well, they reach customers quickly and handle different types of breakdowns with the right equipment. Therefore, we can guarantee fast and effective roadside assistance across large areas.

5. technology and specialists working together

Our approach combines innovation with human expertise. On one side, we use advanced geolocation tools and real-time communication systems. On the other side, our Customer Care Specialists manage every situation with professionalism. Together, they provide a seamless and high-quality roadside assistance experience.

conclusion: always close to your customers

Accurate localization is the first step toward efficient roadside support. With our technologies, multilingual Specialists, clear procedures, and strong supplier network, we help your customers quickly, reliably, and wherever they are.